Warranty Policy

Last Updated: 6 January, 2026

At Beacon and Home LED, we are committed to providing high-quality lighting products and ensuring customer satisfaction. This Warranty Policy outlines your rights, our obligations, and the procedures for claiming warranty, in compliance with applicable laws in the USA, the UK, Canada, and Australia.

1. Warranty Coverage

Scope: All products sold by Beacon and Home LED are covered by a limited warranty against manufacturing defects, material defects, or workmanship issues.

Warranty Period:

  • Standard warranty period is 12 months (1 year) from the date of delivery.
  • Some products may have extended warranty periods as stated in the product description.

Exclusions: Warranty does not cover:

  • Damage due to accident, misuse, abuse, improper installation, or negligence.
  • Normal wear and tear, discoloration, or cosmetic imperfections.
  • Damage caused by unauthorized repairs or modifications.
  • Issues arising from power surges, voltage irregularities, or environmental factors.

2. Legal Rights

  • USA: Warranty complies with the Magnuson-Moss Warranty Act and state-specific consumer protection laws. Customers retain all statutory rights in addition to this warranty.
  • UK: The Warranty complies with the Consumer Rights Act 2015, which ensures goods are as described, of satisfactory quality, and fit for purpose.
  • Canada: Warranty complies with federal and provincial consumer protection laws, ensuring products are fit for the intended purpose.
  • Australia: The Warranty complies with the Australian Consumer Law (ACL), which provides guarantees that goods are of acceptable quality, fit for purpose, and match descriptions.

Note: This warranty does not affect your statutory rights under local laws.

3. Warranty Claims Eligibility

To make a warranty claim:

  • Product must be within the warranty period.
  • Must have proof of purchase (order confirmation, receipt, or invoice).
  • Must be used in accordance with provided instructions.
  • Warranty claims are limited to the original purchaser and are non-transferable.

4. How to Make a Warranty Claim

Contact Customer Support:

Provide Required Information:

  • Order number, date of purchase, and product details
  • Description of the issue or defect
  • Clear photos or videos showing the problem

Assessment:

  • Beacon and Home LED will review your claim within 3–5 business days (Monday to Friday).
  • Customers may be asked to return the product for inspection or testing.

Return Instructions:

  • Approved claims will include return shipping instructions.
  • Return shipping may be covered by Beacon and Home LED if the defect is confirmed.

5. Warranty Remedies

  • Upon approval of a warranty claim:
  • Repair: We may repair the defective product at no cost to the customer.
  • Replacement: If repair is not feasible, a replacement product will be sent.
  • Refund: If repair or replacement is not possible, a full refund may be issued to the original payment method.
  • All remedies are subject to availability of stock and supplier verification.

6. Warranty Limitations

  • Warranty is limited to the product itself.
  • Beacon and Home LED is not responsible for indirect or consequential losses, including installation costs, loss of business, or loss of use.
  • Warranty does not cover damage caused during shipping; shipping issues must be handled via our Shipping Policy.

7. Customer Responsibilities

  • Ensure products are installed and used as per instructions.
  • Report warranty issues promptly within the warranty period.
  • Provide accurate and complete information for assessment.
  • Return defective products securely packaged to prevent further damage.

8. Our Responsibilities

  • Beacon and Home LED is responsible for:
  • Reviewing warranty claims promptly and fairly.
  • Providing clear instructions for product returns.
  • Covering return shipping costs for approved warranty claims.
  • Repairing, replacing, or refunding products in accordance with this policy.
  • Maintaining transparent communication throughout the warranty process.

9. International Warranty Considerations

  • Shipping to the UK, Canada, and Australia:
  • Warranty claims can be submitted from these countries.
  • Return shipping procedures will follow local courier options.
  • Customers may be responsible for customs clearance or import taxes for returns, unless the claim is confirmed as valid.
  • Beacon and Home LED ensures compliance with local consumer laws while providing international warranty coverage.

10. Fraud & Abuse Prevention

  • All claims are subject to verification.
  • Fraudulent or repeated claims may result in refusal of warranty service or account suspension.
  • Beacon and Home LED cooperates with suppliers and payment providers to ensure genuine claims are honored while protecting against abuse.

11. Business & Contact Information

  • Registered Company Name: Beacon and home LED
  • Address: 11755 Bay Harbour Boulevard 103, San Antonio Florida 33576, United States
  • Phone: +1 813 364 3504
  • Email: support@beaconandhome.com
  • Live Chat: Available on the website
  • Business Hours: 9:00 AM - 5:00 PM (Mon–Fri) (GMT-05:00) Eastern Standard Time (New York)

12. Policy Updates

  • Beacon and Home LED reserves the right to update or modify this Warranty Policy at any time.
  • Changes will take effect immediately upon publication on the website.
  • Customers are encouraged to review this policy regularly to remain informed of current terms.