Frequently Asked Questions

1. Orders & Checkout

Q1: How do I place an order?
A: Simply browse our products, select the desired items, and click "Add to Cart." Once you’ve added all items, click on the cart icon and proceed to checkout. Fill in your shipping and payment information, review your order, and click "Place Order." You will receive an order confirmation email immediately.

Q2: Can I modify my order after placing it?
A: Orders can only be modified or cancelled within 24 hours of placing the order. After 24 hours, or once processing has begun, changes are no longer guaranteed. For modifications, please contact our Customer Support immediately.

Q3: How do I use a discount code or promotion?
A: Enter your valid promo code in the "Discount Code" field during checkout. Only one promotion can be applied per order unless stated otherwise. Offers are subject to availability, and abuse may result in order cancellation.

2. Shipping & Delivery

Q4: What countries do you ship to?
A: We ship to:

  • United States
  • United Kingdom
  • Canada
  • Australia

Q5: How long will my order take to arrive?
A: Estimated delivery is 7–15 business days (Monday to Friday) after dispatch. Please note that these are estimates and not guaranteed. Shipping times may vary due to carrier performance, customs processing, or external factors like weather delays.

Q6: How can I track my order?
A: Tracking information is provided within 24–48 hours after dispatch. You will receive an email with your tracking number. Tracking updates may take up to 24 hours to appear on the carrier’s site.

Q7: Do you offer free shipping?
A: Yes, free shipping is available on eligible orders. Shipping eligibility, destinations, and any exceptions are clearly stated during checkout.

3. Returns, Refunds & Cancellations

Q8: What is your return window?
A: Customers may request a return within 30 days of delivery. Items must be unused, in original condition, and include all packaging, manuals, and accessories.

Q9: Can I exchange a product?
A: We do not offer exchanges. If you wish to receive a different product, return the original item (if eligible) and place a new order.

Q10: Are there restocking fees?
A: No. Beacon and Home LED does not charge restocking or handling fees on approved returns.

Q11: How long does it take to receive a refund?
A: Refunds are processed within 10 business days (Monday to Friday) after the returned item has been received and inspected. Refunds are issued via the original payment method.

Q12: How do I cancel my order?
A: Orders may be cancelled within 24 hours of purchase. Contact Customer Support with your order number and details. Orders already in processing or shipment cannot be cancelled and must follow the Return & Refund Policy

Q13: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to:

  • Damaged items
  • Defective items
  • Incorrect or missing items

Shipping fees paid at checkout are non-refundable.

4. Products & Warranty

Q14: Are your products covered by a warranty?
A: Yes, most products include a warranty. Warranty coverage details, duration, and limitations are provided in our Warranty Policy. Improper installation, misuse, or unauthorized modifications may void warranty claims.

Q15: How can I claim warranty service?
A: Contact our Customer Support with your order number, photos, and a description of the issue. Approved warranty claims may result in repair, replacement, or refund depending on availability and terms.

Q16: Can I return a damaged or defective item?
A: Yes, damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery. Include photos of the item and packaging. We will verify the issue and provide a replacement or refund at no extra cost.

5. Payments & Security

Q17: What payment methods do you accept?
A: We accept:

  • Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, JCB, Elo
  • Apple Pay, Shop Pay, PayPal

All payments are processed securely via SSL-encrypted, PCI-DSS compliant gateways. We do not store full card details on our servers.

Q18: Is my payment information safe?
A: Yes, we use encryption, secure servers, and fraud monitoring. High-risk transactions may be verified or temporarily delayed to ensure security.

Q19: What happens if my payment fails?
A: Failed payments may occur due to insufficient funds, expired cards, incorrect billing information, or technical issues. Orders will not be processed until payment is successfully authorized. Our team will notify you with instructions to resolve the issue.

6. Privacy & Data Protection

Q20: How is my personal information used?
A: We use your data to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website functionality
  • Comply with legal obligations
    We do not sell your personal information. For full details, see our Privacy Policy.

Q21: Can I request my data be deleted or exported?
A: Yes. Depending on your jurisdiction, you may exercise rights under:

  • CCPA / CPRA (California)
  • GDPR (EU & UK)
  • PIPEDA (Canada)
  • Australian Privacy Act
    Requests can be submitted via support@beaconandhome.com

7. International Shipping & Customs

Q22: Are there customs duties or import fees?
A: Yes, customers are responsible for any applicable VAT, GST, sales tax, customs duties, or import fees imposed by local authorities. These are outside our control and must be paid upon delivery.

Q23: Can orders be refused at customs?
A: If an order is refused by customs, customers may be responsible for return shipping fees. Beacon and Home LED will assist with guidance but cannot guarantee resolution.

8. Customer Support

Q24: How can I contact customer service?
A: You can reach us via:

Q25: What are your business hours?
A: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Messages sent outside business hours will be responded to on the next business day.

9. Miscellaneous

Q26: Do you ship during holidays or weekends?
A: Orders are processed Monday–Friday. Shipping carriers may not operate on weekends or public holidays. Estimated delivery times account for business days only.

Q27: Can I combine multiple orders into one shipment?
A: Orders are processed individually. Contact Customer Support to check if consolidation is possible, but it cannot be guaranteed due to our supplier-direct fulfillment model.

Q28: What if I have further questions?
A: Please contact our Customer Support team. We are committed to providing prompt, transparent, and helpful guidance for all customer inquiries.